Information We Collect

Personal Information You Provide

When you contact us for floral services, we collect information you willingly share. This includes your name, phone number, email address, event details, delivery addresses, and specific preferences for your arrangements. We also keep records of our conversations to ensure we deliver exactly what you envision for your special occasions.

Automatically Collected Information

Our website collects basic technical information when you visit. This helps us improve your browsing experience and understand which pages are most helpful. We see your IP address, browser type, pages you visit, and how long you stay. This data helps us know if our site works well on different devices and browsers.

How We Use Your Information

We use your personal information primarily to provide excellent floral services. This means coordinating your events, creating arrangements that match your vision, and ensuring timely delivery. We also use your information to send important updates about your orders and occasionally share seasonal flower availability or special offers.

Information Sharing and Disclosure

We don't sell your personal information to other companies. However, we do share limited information with trusted partners who help us serve you better. Our flower suppliers might receive delivery addresses, and our payment processor handles billing information securely. We only share what's necessary for these partners to complete their part of your service.

When We Might Share Information

Data Security and Protection

We take protecting your information seriously. Our systems use encryption to keep your data safe during transmission, and we store information on secure servers with restricted access. Our team receives training on data protection, and we regularly review our security practices to stay current with best practices.

While we work hard to protect your information, no internet-based system is completely secure. We encourage you to use strong passwords and contact us immediately if you notice anything suspicious about your account or communications from us.

Your Rights and Choices

You have several rights regarding your personal information. You can request to see what information we have about you, ask us to correct inaccurate details, or request deletion of your data when our business relationship ends. You can also opt out of marketing communications while still receiving important service updates.

Data Retention

We keep your information only as long as necessary to provide services and comply with legal requirements. Event details and communications are typically retained for two years after service completion to help with future planning and address any questions. Financial records follow Azerbaijan's business record retention requirements.

When we no longer need your information, we delete it securely from our systems. If you haven't used our services for an extended period, we may reach out to confirm whether you'd like us to maintain your preferences or remove your information entirely.

International Data Transfers

As a business operating in Azerbaijan, we primarily store and process your information locally. However, some of our service providers, particularly for website hosting and email services, may process data in other countries. When this happens, we ensure these providers meet appropriate security standards.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our services or legal requirements. When we make significant changes, we'll notify our active clients by email and post the updated policy on our website. We encourage you to review this policy periodically, especially before major events where you'll be sharing additional information with us.